Policing Problems Solved

How can policing enable secure, efficient, and standardised data sharing across forces? 

Policing cannot investigate effectively while 48 forces hold data in 48 different ways. Officers duplicate work, evidence takes longer to piece together, and the risk of error grows every time a record is re-keyed by hand. Today, no shared layer exists to let one force reach another's data securely and in real time, without a national records rebuild that would take a decade to deliver.

We answer this from direct experience. Through ResilienceDirect, we have run the secure platform the UK's emergency services and armed forces use to share sensitive information since 2013, proving that identity-verified, fully logged access works across organisational boundaries under real pressure. We are applying the same connect-not-replace principle today inside West Mercia Police, using Appian's data fabric to link a new digital forensics case management platform to other force systems through API integration, keeping specialist teams working in the tools they already know.

That same evidence extends to integrity, reconciliation and emerging technology. Our proof of concept for the College of Policing, built on an open integration standard, shows structured data and unstructured policy guidance can be queried together in real time, cutting the wait for manual searches and overnight batch transfers. Zero Trust access, delivered with our partner Cloudflare, secures every one of these connections without requiring forces to rebuild what they already run.

The full response sets out how these proven components combine into a secure, standardised data sharing capability, in line with policing's own strategy of building once and sharing nationally.

How can policing develop a digitally empowered, data literate and innovative workforce to meet the demands of modern, intelligence-led policing?

Policing cannot deliver intelligence-led services without a workforce that is digitally confident at every level, from the officer analysing evidence to the chief officer setting strategy. Today, no national framework exists to build or measure that capability. The result is a patchwork of local training efforts, uneven digital fluency, and leaders asked to champion technology they have never seen work.

We answer this from direct experience. We developed the single national platform used by Social Work England's 96,000 social workers, and our proof of concept for the College of Policing lets one integration layer serve every tool that needs it, blending structured performance data with unstructured policy guidance in plain English. We are applying the same modular thinking today inside West Mercia Police's digital forensics case management system, where training guidance is version-controlled and built into the tools investigators already use.

That same evidence base extends to assessment, leadership and access. Our CSTTX platform uses AI to mark cyber security skills in real time, a model directly transferable to digital and data literacy, built to standardise training while still tailoring it to each officer and force. Our proof-of-concept work with the College of Policing, backed by senior AI readiness consultancy, shows what genuine senior buy-in paired with working technology looks like. Zero Trust access, delivered with our partner Cloudflare and already proven at national scale on Single Online Home, means every officer can reach this safely from any device, in any force.

The full response sets out how these proven components combine into a single national CPD capability: built once, secured by design, and evidenced from day one. Read on to see exactly how modular platforms, skills visibility and senior leadership fluency come together, and what it would take to put this in place across all 48 forces.

How can policing enhance public contact delivery through Strategic Digital Transformation? 

Contact with policing keeps rising across 999, 101, email and social media, yet the public still faces dozens of different routes into policing depending on where they live and what they need. Around 20% of calls to police are for non-police matters, and 40% of 101 traffic is people chasing an update on a report already made. Today, no single national entry point exists to resolve this demand, unify every contact channel, or give the public confidence that reporting is safe and reliable.

We answer this from direct experience. As the platform’s delivery partner since inception, we have grown Single Online Home from one online form for Greater London into a national service reaching 94% of the population of England and Wales. We re-architected it for national multi-tenancy while it stayed live in production, migrated it to Azure, and deployed Cloudflare Zero Trust, delivering 100% uptime for three years against a 99.9% service level agreement.

That same platform already answers all three questions. AI-enabled triage and directive AI resolve and redirect the demand that does not need a person, freeing control room staff for the calls that do. iHub, the Citizen Portal and the National My Police Portal carry every report into force back-office systems once, whichever channel it came through: phone, web, front desk or officer in the street. Every report is captured to a standard that is legally admissible from the moment it is submitted, with an audit log that can pass directly to the Crown Prosecution Service.

The full response sets out how these proven components combine into a single national answer: one platform that increases efficiency, unifies every channel and has already earned public trust, in line with policing’s own strategy of one standard, one platform and one contact.